Anatomy of a cyberattack: part 4: quality assurance and error reduction, billing and compliance, transition to uptime.
Frisch NK, Gibson PC, Stowman AM, et al. Anatomy of a cyberattack: part 4: quality assurance and error reduction, billing and compliance, transition to uptime. Am J Emerg Med. 2022;158(1):18-26. doi:10.1093/ajcp/aqac004.
Electronic health records (EHR) can improve patient care and safety but are not without potential risks. A cyberattack led to a 25-day shutdown of a hospital’s EHR that necessitated a rapid shift to manual processes. This article outlines the laboratory service’s processes during the shutdown, including patient safety and error reduction, billing, and maintaining compliance with regulatory policies.