Are you listening...Are you really listening?
Denham CR, Dingman J, Foley M, et al. Are You Listening…Are You Really Listening? J Patient Saf. 2008;4(3):148-161. doi:10.1097/pts.0b013e318184db52.
This article discusses verbal communication and how human factors, authority gradients, team interaction, health literacy, and active listening can affect safety improvement.