The aspects of healthcare quality that are important to health professionals and patients: a qualitative study.

Annegret F. Hannawa; Albert W. Wu; Anastasia Kolyada; Anastasia Potemkina; Liam J. Donaldson

Study

The aspects of healthcare quality that are important to health professionals and patients: a qualitative study.

December 15, 2021

Hannawa AF, Wu AW, Kolyada A, et al. Patient Educ Couns. 2022;105(6):1561-1570.

View more articles from the same authors.

In this qualitative study, researchers explore physician, nurse, and patient perspectives about what features constitute “good” and “poor” care episodes. Participants highlighted the importance of quickly identifying and responding to errors and failures as one key component of good quality care.

PubMed citation

Available at

Related Resources From the Same Author(s)

Massive open online course (MOOC) learning builds capacity and improves competence for patient safety among global learners: a prospective cohort study.

September 8, 2021

New Horizons in Patient Safety: Understanding Communication: Case Studies for Physicians.

April 5, 2017

Design of a safety dashboard for patients.

December 18, 2019

Follow-up of abnormal screening mammograms among low-income ethnically diverse women: findings from a qualitative study.

December 8, 2008

'More than words' - interpersonal communication, cognitive bias and diagnostic errors.

August 11, 2021

Patient and clinician experiences of uncertainty in the diagnostic process: current understanding and future directions.

November 10, 2021

What can patient safety teach us about clinician burnout?

January 8, 2020

Effectiveness and efficiency of root cause analysis in medicine.

February 27, 2008

Engaging with ethnic minority consumers to improve safety in cancer services: a national stakeholder analysis.

May 25, 2022

A scoping review of communication tools applicable to patients and their primary care providers after discharge from hospital.

July 14, 2021

Patient generated research priorities to improve diagnostic safety: a systematic prioritization exercise.

April 5, 2023

The impact of adverse events on clinicians: what's in a name?

November 22, 2017

Mitigating the July effect.

July 7, 2021

The role of the informal and formal organisation in voice about concerns in healthcare: a qualitative interview study.

June 16, 2021

How patients perceive a doctor's caring attitude.

September 24, 2008

Communication matters when it comes to adverse events: associations of adverse events during implant treatment with patients' communication quality and trust assessments.

March 15, 2023

More than words: patients' views on apology and disclosure when things go wrong in cancer care.

August 24, 2011

Supporting the emotional well-being of health care workers during the COVID-19 pandemic.

August 5, 2020

Misdiagnosis and failure to diagnose in emergency care: causes and empathy as a solution.

November 11, 2020

COVID-19: the dark side and the sunny side for patient safety.

October 14, 2020

Patient and family empowerment as agents of ambulatory care safety and quality.

September 7, 2016

Does one size fit all? Assessing the need for organizational second victim support programs.

April 7, 2021

What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study.

May 26, 2021

Gender bias in risk management reports involving physicians in training - a retrospective qualitative study.

November 9, 2022

Effect of patient safety education interventions on patient safety culture of health care professionals: systematic review and meta-analysis.

March 29, 2023

The relationship of medical assistants' work engagement with their concerns of having made an important medical error: a cross-sectional study.

July 13, 2022

How house officers cope with their mistakes.

March 6, 2005

Learning from patient safety incidents involving acutely sick adults in hospital assessment units in England and Wales: a mixed methods analysis for quality improvement.

August 25, 2021

Abusive supervision: a systematic review and fundamental rethink.

December 8, 2021

Development of the ICU safety reporting system.

May 11, 2005

ACGME 2011 duty hours restrictions and their effects on surgical residency training and patients outcomes: a systematic review.

July 14, 2021

On higher ground: ethical reasoning and its relationship with error disclosure.

April 24, 2013

New Horizons in Patient Safety. Safe Communication: Evidence-based Core Competencies with Case Studies from Nursing.

August 17, 2021

Disclosing medical errors to patients: effects of nonverbal involvement.

May 14, 2014

Negotiating medical virtues: toward the development of a physician mistake disclosure model.

August 26, 2009

Shedding light on the dark side of doctor–patient interactions: verbal and nonverbal messages physicians communicate during error disclosures.

June 29, 2011

Errors in adult trauma resuscitation: a systematic review.

June 30, 2021

Health care workers as second victims of medical errors.

May 11, 2011

Correlation between the number of patient-reported adverse events, adverse drug events, and quality of life in older patients: an observational study.

November 2, 2022

The safety of emergency care systems: results of a survey of clinicians in 65 US emergency departments.

March 4, 2009

Patients' perceptions of importance for self-administered correct site surgery checklist: a multisite study.

June 8, 2022

Perceptions of providing safe care for frail older people at home: a qualitative study based on focus group interviews with home care staff.

November 10, 2021

Communication about medical errors.

February 24, 2021

Improving medication reconciliation with comprehensive evaluation at a Veterans Affairs skilled-nursing facility.

July 21, 2021

Errors in nurse-led triage: an observational study.

December 2, 2020

Omissions of care in nursing homes: a uniform definition for research and quality improvement.

November 18, 2020

Considering the safety and quality of artificial intelligence in health care.

September 16, 2020

The National Emergency Department Safety Study: study rationale and design.

January 9, 2008

Crowd-sourced hospital ratings are correlated with patient satisfaction but not surgical safety.

June 9, 2021

Support for healthcare professionals after surgical patient safety incidents: a qualitative descriptive study in 5 teaching hospitals.

May 26, 2021

Supporting involved health care professionals (second victims) following an adverse health event: a literature review.

August 15, 2012

Interventions promoting employee "speaking-up" within healthcare workplaces: a systematic narrative review of the international literature.

June 2, 2021

Hospital at Home: setting a regulatory course to ensure safe, high-quality care.

February 2, 2022

"It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model.

October 10, 2018

Are personal health records (PHRs) facilitating patient safety? A scoping review.

June 15, 2022

The patient's "story": an examination of patient-reported safety incidents in general practice.

May 4, 2022

Health professionals' perspectives of safety issues in mental health services: a qualitative study.

March 31, 2021

What counts as a voiceable concern in decisions about speaking out in hospitals: a qualitative study.

January 19, 2022

Long-term care nurses' experiences with patient safety incident management: a qualitative study.

August 4, 2021

Nurses' perceived causes of medication administration errors: a qualitative systematic review.

November 25, 2020

Interprofessional training and communication practices among clinicians in the postoperative ICU handoff.

April 28, 2021

Effect of a pharmacy-based centralized intravenous admixture service on the prevalence of medication errors: a before-and-after study.

August 10, 2022

Interprofessional model on speaking up behaviour in healthcare professionals: a qualitative study.

May 25, 2022

Adverse events among emergency department patients with cardiovascular conditions: a multicenter study.

March 10, 2021

Diagnostic error in the emergency department: learning from national patient safety incident report analysis.

January 15, 2020

RISE: exploring volunteer retention and sustainability of a second victim support program.

February 3, 2021

How do hospital inpatients conceptualise patient safety? A qualitative interview study using constructivist grounded theory.

October 19, 2022

Real-time debriefing after critical events: exploring the gap between principle and reality.

November 18, 2020

Reducing failure to rescue rates in a paediatric in-patient setting: a 9-year quality improvement study.

November 24, 2021

Helping healthcare teams save lives during COVID-19: insights and countermeasures from team science.

November 25, 2020

The impact of power on health care team performance and patient safety: a review of the literature.

April 21, 2021

Harnessing event report data to identify diagnostic error during the COVID-19 pandemic.

December 15, 2021

Communicating with patients about diagnostic errors in breast cancer care: providers' attitudes, experiences, and advice

January 22, 2020

Learning from diagnostic errors to improve patient safety when GPs work in or alongside emergency departments: incorporating realist methodology into patient safety incident report analysis.

January 12, 2022

Quality and safety in hospital pediatrics during COVID-19: a national qualitative study.

January 12, 2022

Telemedicine: Ensuring Safe, Equitable, Person-Centered Virtual Care.

March 2, 2022

Safe use of the EHR by medical scribes: a qualitative study.

November 18, 2020

Promoting the psychological well-being of healthcare providers facing the burden of adverse events: a systematic review of second victim support resources.

June 23, 2021

Why do systems for responding to concerns and complaints so often fail patients, families and healthcare staff?

September 29, 2021

Medical errors: disclosure styles, interpersonal forgiveness, and outcomes.

April 20, 2016

Determinants of burnout and other aspects of psychological well-being in healthcare workers during the Covid-19 pandemic: a multinational cross-sectional study.

May 5, 2021

Journal of Patient Safety and Risk Management.

June 20, 2018

Medication errors in overweight and obese pediatric patients: a systematic review.

February 9, 2022

Modifications to medical emergency team activation criteria and implications for patient safety: a point prevalence study.

March 24, 2021

Multi-professional simulation-based team training in obstetric emergencies for improving patient outcomes and trainees' performance

February 17, 2021

Remember that patient you saw last week: characteristics and frequency of patients experiencing anticipated and unanticipated death following ED discharge.

December 1, 2021

Chief resident indirect supervision in training safety study: is a chief resident general surgery service safe for patients?

September 1, 2021

The impact of health information management professionals on patient safety: a systematic review.

December 22, 2021

Using the Global Trigger Tool in surgical and neurosurgical patients: a feasibility study.

September 7, 2022

Exploring the barriers and facilitators of psychological safety in primary care teams: a qualitative study.

May 19, 2021

The Value of Close Calls in Improving Patient Safety.

February 2, 2011

Evolving factors in hospital safety: a systematic review and meta-analysis of hospital adverse events.

September 29, 2021

Challenges and strategies for patient safety in primary care: a qualitative study.

September 28, 2022

The Canadian interprofessional patient safety competencies: their role in health-care professionals' education.

March 7, 2012

Association between operative autonomy of surgical residents and patient outcomes.

March 23, 2022

Is there a mismatch between the perspectives of patients and regulators on healthcare quality? A survey study.

October 6, 2021

Publication of inspection frameworks: a qualitative study exploring the impact on quality improvement and regulation in three healthcare settings.

October 6, 2021

Exploration of a rapid response team model of care: a descriptive dual methods study.

September 21, 2022

Intraoperative code blue: improving teamwork and code response through interprofessional, in situ simulation.

October 26, 2022

Pediatric transport safety collaborative: adverse events with parental presence during pediatric critical care transport.

November 10, 2021

Related Resources

Impact of leadership walkarounds on operational, cultural and clinical outcomes: a systematic review.

October 25, 2023

A survey of pharmacists' perception of the work environment and patient safety in community pharmacies during the COVID-19 pandemic.

October 18, 2023

Interview

In Conversation with Kathleen Sanford and Sue Schuelke about Virtual Nursing

August 30, 2023

Perspectives on Safety

Virtual Nursing: Improving Patient Care and Meeting Workforce Challenges

August 30, 2023

Unequal Treatment Revisited: A Workshop Series.

September 26, 2023 - September 27, 2023

An integrative systematic review of employee silence and voice in healthcare: what are we really measuring.

June 28, 2023

Awareness of racial and ethnic bias and potential solutions to address bias with use of health care algorithms.

June 21, 2023

Managing near-miss reporting in hospitals: the dynamics between staff members’ willingness to report and management’s handling of near-miss events.

June 7, 2023

'Speaking Up' for patient safety and staff well-being: a qualitative study.

June 7, 2023

Actions to renew focus on safety culture.

May 24, 2023

The association between patient safety culture and adverse events - a scoping review.

May 17, 2023

Annual Perspective

Improving Diagnostic Safety and Quality

April 26, 2023

Perspective

Maternal Safety and Perinatal Mental Health

March 29, 2023

Reducing risks in complex care transitions in rural areas: a grounded theory.

March 22, 2023

Teamwork is associated with reduced hospital staff burnout at military treatment facilities: findings from the 2019 Department of Defense Patient Safety Culture Survey.

March 22, 2023

A systems analysis of work-related violence in hospitals: stakeholders, contributory factors, and leverage points.

February 22, 2023

Speaking up as an extension of socio-cultural dynamics in hospital settings: a study of staff experiences of speaking up across seven hospitals.

February 22, 2023

An evidence and consensus-based definition of second victim: a strategic topic in healthcare quality, patient safety, person-centeredness and human resource management.

February 15, 2023

Patient safety culture: the impact on workplace violence and health worker burnout.

February 8, 2023

Interview

In Conversation with Connor Wesley, RN, BSN on Patient Safety Concerns and the LGBTQ+ Population

February 1, 2023

Leadership behavior associations with domains of safety culture, engagement, and healthcare worker well-being.

February 1, 2023

Perspective

Patient Safety Concerns and the LGBTQ+ Population

February 1, 2023

Self-assessment and learning motivation in the second victim phenomenon.

February 1, 2023

Bad things can happen: are medical students aware of patient centered care and safety?

January 25, 2023

Negative emotions experienced by healthcare staff following medication administration errors: a descriptive study using text-mining and content analysis of incident data.

December 21, 2022

Barriers and facilitators to reporting medical device-related pressure ulcers: a qualitative exploration of international practice.

December 14, 2022

Toward zero harm: Mackenzie Health's journey toward becoming a high reliability organization and eliminating avoidable harm.

November 16, 2022

Measuring psychological safety and local learning to enable high reliability organisational change.

November 9, 2022

Ethical leadership supports safety voice by increasing risk perception and reducing ethical ambiguity: evidence from the COVID-19 pandemic.

November 9, 2022

Investigation of mental and physical health of nurses associated with errors in clinical practice.

October 26, 2022

See More About The Topic

Researchers

Medicine

Nursing

Psychological and Social Complications

Communication Improvement

The aspects of healthcare quality that are important to health professionals and patients: a qualitative study.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

The aspects of healthcare quality that are important to health professionals and patients: a qualitative study.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site