Assessing the safety of a new clinical decision support system for a national helpline.
Luckraj N, Strazzari R, Coiera E, et al. Assessing the safety of a new clinical decision support system for a national helpline. Stud Health Technol Inform. 2024;310:514-518. doi:10.3233/shti231018.
Clinical decision support systems (CDSS) are used in a multitude of healthcare settings to support safe, high-quality patient care. Using standardized patient vignettes, this study found that a new CDSS to support telephone triage used by nurses in Australia was accurate and at least as safe as the CDSS currently being used.