Web Resource
Government Resource
Book/Report

Becoming a High Reliability Organization: Operational Advice for Hospital Leaders.

Hines S; Luna K; Lofthus J; Marquardt M; Stelmokas D; Lewin Group; Delmarva Foundation; Agency for Healthcare Quality and Research; AHRQ.

This report shares the experiences of hospital leaders who have applied high reliability concepts to improving quality and patient safety.