Becoming a High Reliability Organization: Operational Advice for Hospital Leaders.
Becoming a High Reliability Organization: Operational Advice for Hospital Leaders. Hines S, Luna K, Lofthus J, et al. Rockville, MD: Agency for Healthcare Research and Quality; February 2008. AHRQ Publication No. 08-0022.
This report shares the experiences of hospital leaders who have applied high reliability concepts to improving quality and patient safety.