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Building patient trust in hospitals: a combination of hospital-related factors and health care clinician behaviors.
Greene J, Samuel-Jakubos H. Building patient trust in hospitals: a combination of hospital-related factors and health care clinician behaviors. Jt Comm J Qual Patient Saf. 2021;47(12):768-774. doi:10.1016/j.jcjq.2021.09.003.
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October 27, 2021
Greene J, Samuel-Jakubos H. Jt Comm J Qual Patient Saf. 2021;47(12):768-774.
This qualitative study examined patients’ perspectives on trust in hospitals and health care systems. Patients identified three factors that impact their trust in hospitals: competence, caring, and communication.
