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PSNet: Patient Safety Network
Journal Article

Burden of difficult encounters in primary care: data from the Minimizing Error, Maximizing Outcomes Study.

An PG, Rabatin JS, Manwell LB, et al. Archives of internal medicine. 2009;169:410-4.

This study found that managing difficult patient encounters is an important area to address for physicians because of associated burnout and dissatisfaction. These findings were captured from a nested analysis of data from a previously published study.