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PSNet: Patient Safety Network
Journal Article
Study

Changes in physician practice patterns after implementation of a communication-and-resolution program.

Helmchen LA, Lambert BL, McDonald TB. Health Serv Res. 2016;51(Suppl 3):2516-2536.

Programs to disclose errors and offer compensation, known as communication-and-resolution programs, have been shown to reduce malpractice claims. This pre–post study found that the growth of diagnostic testing for chest pain slowed after implementation of a communication-and-resolution program. The authors suggest further study to determine whether these results represent an appropriate reduction in unnecessary testing.