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Commentary
Clarifying the nature of failure in sociotechnical systems: ambiguity-based failure and expectation-based failure.
February 7, 2024
Kerr E, Kant V. Theor Issues Ergon Sci. 2024;25(1):1-20.
Understanding why patient safety incidents take place is important for preventing recurrence. This article describes two types of failure in the relationships between people and technology: ambiguity-based failure (lack of clarity of user roles) and expectation-based failure (discrepancy between anticipated and actual system performance).
