Clinical Investigation Booking Systems Failures: Written Communications in Community Languages.

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Clinical Investigation Booking Systems Failures: Written Communications in Community Languages.

May 31, 2023

Farnborough, UK: Healthcare Safety Investigation Branch; April 2023.

Gaps in patient information processes can result in missed care opportunities that contribute to harm. This report examines language discordance in National Health Service written scheduling communications and its contribution to patients being lost to follow up. The primary improvement recommendation is to enhance the ability of providers to recognize primary languages of patients and provide written instructions accordingly.

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