Closing the loop: a process evaluation of inpatient care team communication.
Broman KK, Kensinger C, Hart H, et al. Closing the loop: a process evaluation of inpatient care team communication. BMJ Qual Saf. 2017;26(1):30-32. doi:10.1136/bmjqs-2015-004580.
This observational study compared nurse–physician communication on two units, one in which the physicians called a stationary phone on the unit and a receptionist located the nurse and the other in which nurses carried mobile phones. The study team found no statistically significant difference in communication-related disruptions in patient care, but they did conclude that communication was more reliable when nurses carried mobile phones, as expected.