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A coaching program to improve employee engagement, culture of safety, and patient experience.

Scheurer D, Coulter A, Harper K, et al. A coaching program to improve employee engagement, culture of safety, and patient experience. NEJM Catalyst. 2024;6(1):CAT.24.0225. doi:10.1056/cat.24.0225.

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January 22, 2025
Scheurer D, Coulter A, Harper K, et al. NEJM Catalyst. 2024;6(1):CAT.24.0225.
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Employee engagement, safety culture, and patient experience are positively associated and typically require ongoing department support and leadership. This article describes development of a system-wide coaching program for department leaders to improve survey scores in one or more of the targeted areas. Organization-wide survey scores improved 12 months after the coaching program was launched.

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Scheurer D, Coulter A, Harper K, et al. A coaching program to improve employee engagement, culture of safety, and patient experience. NEJM Catalyst. 2024;6(1):CAT.24.0225. doi:10.1056/cat.24.0225.