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PSNet: Patient Safety Network
Journal Article
Study

Communication errors in dispatch of air medical transport.

Vilensky D, MacDonald RD. Prehospital emergency care : official journal of the National Association of EMS Physicians and the National Association of State EMS Directors. 2011;15:39-43.

This study analyzed communication errors during call bookings for air medical transport and found both human and process-driven root causes. Examples of major errors identified were commissions of allergies to medications and omissions of intubations from records.