Communication failure: basic components, contributing factors, and the call for structure.

Elizabeth Dayton; Kerm Henriksen

Commentary

Communication failure: basic components, contributing factors, and the call for structure.

September 27, 2010

Dayton E, Henriksen K. Jt Comm J Qual Patient Saf. 2007;33(1):34-47.

View more articles from the same authors.

The authors describe how individual, group, and organizational factors complicate communications in health care and discuss structured communication tools to minimize error.

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