Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis.

V M Arora; J K Johnson; D Lovinger; H J Humphrey; D O Meltzer

Study

Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis.

December 21, 2005

Arora VM, Johnson JK, Lovinger D, et al. Qual Saf Health Care. 2005;14(6):401-7.

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The authors interviewed interns to understand communication failures with patient transfer processes. They suggest improvements for verbal sign-out and propose that these improvements be used in designing educational programs on effective communication.

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