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PSNet: Patient Safety Network
Journal Article

Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis.

Arora V, Johnson J, Lovinger D, et al. Quality & safety in health care. 2005;14:401-7.

The authors interviewed interns to understand communication failures with patient transfer processes. They suggest improvements for verbal sign-out and propose that these improvements be used in designing educational programs on effective communication.