Comparison of health care worker satisfaction before vs after implementation of a communication and optimal resolution program in acute care hospitals.
Friedson AI, Humphreys A, LeCraw F, et al. Comparison of health care worker satisfaction before vs after implementation of a communication and optimal resolution program in acute care hospitals. JAMA Netw Open. 2023;6(3):e232302. doi:10.1001/jamanetworkopen.2023.2302.
Disclosure of adverse events to patients and families is an important component of safety culture. AHRQ's Communication and Optimal Resolution (CANDOR) program provides tools to guide the disclosure process as well as peer support for healthcare providers (HCP) involved in the adverse event. This study aimed to identify associations with CANDOR implementation and HCP job satisfaction. Results indicate implementation of CANDOR increased some measures of HCP job satisfaction and trust in leadership, a novel finding not previously reported.