A comprehensive departmental care review model: requirements, structure, and flow.
Nestler DM, Laack TA, Scanlan-Hanson L, et al. A comprehensive departmental care review model: requirements, structure, and flow. Jt Comm J Qual Patient Saf. 2021;47(8):503-509. doi:10.1016/j.jcjq.2021.04.009.
Peer review can provide clinicians an opportunity to learn from failure, but the process has yet to be standardized. This article describes the development and implementation of an evidence-based, structured, reproducible care review system at one emergency department affiliated with an academic hospital. The authors outline the care review process, which includes direct care staff feedback; single provider and peer review; structured case rating; systems analysis; loop closure; practice and education output; and consideration of psychological safety.