Journal Article
Study

Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions.

Meer A; Gwerder T; Duembgen L; Zumbrunnen N; Zimmermann H.

This study compared assessments of hospital physicians, primary care physicians, and call center nurses in evaluating the acuity of patients who required telephone triage. Although agreement between clinicians was low, the incidence of potential patient harm was minimal.