Condition concern: an innovative response system for enhancing hospitalized patient care and safety.
Baird SK, Turbin LB. Condition concern: an innovative response system for enhancing hospitalized patient care and safety. J Nurs Care Qual. 2011;26(3):199-207. doi:10.1097/NCQ.0b013e31820b1f91.
This commentary describes the design, launch, and impact of a program that enabled patients and families to report clinical care and safety issues.