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PSNet: Patient Safety Network
Journal Article
Commentary

Creating a just culture: the Ottawa Hospital's experience.

Forster AJ, Hamilton S, Hayes T, et al. Healthcare management forum. 2019;32:266-271.

The just culture paradigm shifts the response to error from a retrospective focus on blame to the system that contributed to the incident. This commentary describes one hospital's strategic and operational approach to just culture development and the results of the initiative.