Crowd-sourced hospital ratings are correlated with patient satisfaction but not surgical safety.

Liam T Synan; Mark A Eid; Casey R Lamb; Sandra L. Wong

Study

Crowd-sourced hospital ratings are correlated with patient satisfaction but not surgical safety.

June 9, 2021

Synan LT, Eid MA, Lamb CR, et al. Surgery. 2021;170(3):764-768.

View more articles from the same authors.

This study compared unsolicited hospital reviews posted online by patients with Hospital Compare patient satisfaction and postsurgical safety indicators. While there was variation in consumer ratings between platforms, unstructured consumer reviews were generally correlated with Hospital Compare patient satisfaction scores; consumer platforms were not consistently correlated with postsurgical patient safety indicators.

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See More About The Topic

Operating Room

Facility and Group Administrators

Surgery

Surgical Complications

Epidemiology of Errors and Adverse Events

Crowd-sourced hospital ratings are correlated with patient satisfaction but not surgical safety.

Awareness of human factors in the operating theatres during the COVID-19 pandemic

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