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Data-driven quality improvement, culture change, and the high reliability journey at a special hospital for people with medically complex developmental disabilities.
Barba V, Foreman K, Robey K. Data-driven quality improvement, culture change, and the high reliability journey at a special hospital for people with medically complex developmental disabilities. Int J Healthc Manag. 2021;14(3):926-932. doi:10.1080/20479700.2020.1721747.
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March 11, 2020
Barba V, Foreman K, Robey K. Int J Healthc Manag. 2021;14(3):926-932.
This article describes the efforts towards high reliability undertaken by one specialty hospital for medically complex children and adults with intellectual and development disabilities. The organization employed a multi-pronged, data-driven approach involving training and education in quality management and patient safety and principles of high reliability organizations. Improvements in medication errors and hospital-acquired pressure injuries were observed, but employee engagement survey results reflect concern among staff that an emphasis on data may detract from patient care.
