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Defusing Disruptive Behavior. A Workbook for Health Care Leaders.

Oakbrook, IL: Joint Commission Resources; 2007. ISBN: 9781599400846.

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January 7, 2009
Oakbrook, IL: Joint Commission Resources; 2007. ISBN: 9781599400846.

This workbook includes background on disruptive behaviors and provides tools for health care managers to develop awareness initiatives and policies to reduce the impact and occurrence of such behavior.