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Determining the skills needed by frontline NHS staff to deliver quality improvement: findings from six case studies.

Wright D, Gabbay J, Le May A. Determining the skills needed by frontline NHS staff to deliver quality improvement: findings from six case studies. BMJ Qual Saf. 2022;31(6)450-461. doi: 10.1136/bmjqs-2021-013065

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June 8, 2022
Wright DJ, Gabbay J, Le May A. BMJ Qual Saf. 2022;31(6):450-461.

Healthcare staff use a variety of skills to implement quality improvement and patient safety initiatives. Using case studies and qualitative interviews, this study outlines six “socio-organisational functional and facilitative tasks” (SOFFTs) necessary to successful implementation of quality improvement initiatives. Findings highlight the importance of technical skills as well as relational skills, training and education, and the ability to consider local context.

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Wright D, Gabbay J, Le May A. Determining the skills needed by frontline NHS staff to deliver quality improvement: findings from six case studies. BMJ Qual Saf. 2022;31(6)450-461. doi: 10.1136/bmjqs-2021-013065

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