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PSNet: Patient Safety Network
Web Resource
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Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events. Final Report.

Schneider EC; Ridgely MS; Quigley DD; Hunter LE; Leuschner KJ; Weingart SN; Weissman JS; Zimmer KP; Giannini RC.

Patient safety hotlines are a strategy to improve reporting and collecting of comments from patients, clinicians, and staff to notify hospitals about problems in care processes. This report describes the development of one such program, the Health Care Safety Hotline. Drawing from design and testing of the hotline, the authors conclude that more research is needed to understand why patients were more likely to access reports than contribute to them and how to simplify goals for the tool to enhance its usefulness.