Disclosure coaching: an ask-tell-ask model to support clinicians in disclosure conversations.
Shapiro J, Robins L, Galowitz P, et al. Disclosure Coaching: An Ask-Tell-Ask Model to Support Clinicians in Disclosure Conversations. J Patient Saf. 2021;17(8):e1364-e1370. doi:10.1097/PTS.0000000000000491.
Disclosure of medical errors to patients and families is recommended, but such conversations can have negative consequences for all involved if done incorrectly. This commentary describes a disclosure coaching initiative, including the toolkit and tactics used to help clinicians develop skills needed to ensure appropriate and effective communication during these stressful interactions.