Dispensing errors and counseling quality in 100 pharmacies.
Flynn EA, Barker KN, Berger BA, et al. Dispensing errors and counseling quality in 100 pharmacies. J Am Pharm Assoc (2003). 2009;49(2):171-80. doi:10.1331/JAPhA.2009.08130.
This study of community chain pharmacies directly observed a 22% dispensing error rate, which is similar to findings from a study several years ago. However, the pharmacists' counseling rate of 27% was significantly lower in this study.