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PSNet: Patient Safety Network
Journal Article

Dispensing errors and counseling quality in 100 pharmacies.

Flynn EA, Barker KN, Berger BA, et al. Journal of the American Pharmacists Association : JAPhA. 2009;49:171-80.

This study of community chain pharmacies directly observed a 22% dispensing error rate, which is similar to findings from a study several years ago. However, the pharmacists' counseling rate of 27% was significantly lower in this study.