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PSNet: Patient Safety Network
Journal Article

Dissecting communication barriers in healthcare: a path to enhancing communication resiliency, reliability, and patient safety.

Guttman OT, Lazzara EH, Keebler JR, et al. Journal of patient safety. 2018.

Communication errors in health care are a persistent challenge to patient safety. This commentary advocates for studying behavioral, cognitive, linguistic, environmental, and technological factors to help understand barriers to effective information exchange in health care. The authors suggest that approaches targeting each set of barriers be developed and embedded into learning activities to generate lasting improvements.