Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England.
Raleigh VS, Hussey D, Seccombe I, et al. Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England. Qual Saf Health Care. 2009;18(5):347-54. doi:10.1136/qshc.2008.028910.
This study from the United Kingdom found that staff perceptions of safety and quality were correlated with patients' perceptions of the quality of care they received.