Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England.

V. S. Raleigh; D. Hussey; I. Seccombe; R. Qi

Study

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England.

October 28, 2009

Raleigh VS, Hussey D, Seccombe I, et al. Qual Saf Health Care. 2009;18(5):347-54.

View more articles from the same authors.

This study from the United Kingdom found that staff perceptions of safety and quality were correlated with patients' perceptions of the quality of care they received.

PubMed citation

Available at

Related Resources From the Same Author(s)

Neuroradiology diagnostic errors at a tertiary academic centre: effect of participation in tumour boards and physician experience.

August 17, 2022

Large-scale deployment of the Global Trigger Tool across a large hospital system: refinements for the characterisation of adverse events to support patient safety learning opportunities.

February 2, 2011

Patient safety indicators for England from hospital administrative data: case-control analysis and comparison with US data.

November 5, 2008

Patient safety begins with proper planning: a quantitative method to improve hospital design.

November 24, 2010

Gaps in the continuity of care and progress on patient safety.

March 6, 2005

Nurses' attitudes to a medical emergency team service in a teaching hospital.

December 20, 2006

Simulation based teamwork training for emergency department staff: does it improve clinical team performance when added to an existing didactic teamwork curriculum?

April 5, 2006

Checking anaesthetic equipment 2012: Association of Anaesthetists of Great Britain and Ireland.

May 23, 2012

Healthcare in a land called PeoplePower: nothing about me without me.

March 6, 2005

A randomised controlled trial of the effect of continuous electronic physiological monitoring on the adverse event rate in high risk medical and surgical patients.

December 6, 2006

Management of arterial lines and blood sampling in intensive care: a threat to patient safety.

January 8, 2014

Implementation of a pediatric rapid response team: experience of the Hospital for Sick Children in Toronto.

March 12, 2014

Patient-led training on patient safety: a pilot study to test the feasibility and acceptability of an educational intervention.

September 4, 2013

Computerized prescriber order entry in the outpatient oncology setting: from evidence to meaningful use.

September 10, 2014

Bullying of junior doctors prevails in Irish health system: a bitter reality.

December 7, 2005

Parent engagement in perinatal mortality reviews: an online survey of clinicians from six high-income countries.

March 3, 2021

Undermining and bullying in surgical training: a review and recommendations by the Association of Surgeons in Training.

October 14, 2015

Tracing the foundations of a conceptual framework for a patient safety ontology.

September 22, 2010

Care homes' use of medicines study: prevalence, causes and potential harm of medication errors in care homes for older people.

October 21, 2009

Computerized physician order entry of injectable antineoplastic drugs: an epidemiologic study of prescribing medication errors.

October 6, 2010

A case of the birth and death of a high reliability healthcare organisation.

June 22, 2005

Family participation during intensive care unit rounds: goals and expectations of parents and health care providers in a tertiary pediatric intensive care unit.

October 8, 2014

A model for increasing patient safety in the intensive care unit: increasing the implementation rates of proven safety measures.

March 4, 2009

A patient safety checklist for the cardiac catheterisation laboratory.

January 7, 2015

Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis.

December 21, 2005

Surgical safety checklists: do they improve outcomes?

June 20, 2012

Applying modern error theory to the problem of missed injuries in trauma.

April 2, 2008

The impact of surgical safety checklists on theatre departments: a critical review of the literature.

June 22, 2016

Frequency, type and clinical importance of medication history errors at admission to hospital: a systematic review.

September 14, 2005

The quality, safety and content of telephone and face-to-face consultations: a comparative study.

June 2, 2010

Weekend hospitalization and additional risk of death: an analysis of inpatient data.

February 29, 2012

The attitudes and beliefs of healthcare professionals on the causes and reporting of medication errors in a UK intensive care unit.

January 10, 2007

Medication reconciliation in ambulatory care: attempts at improvement.

October 28, 2009

Development of a rating system for surgeons' non-technical skills.

November 8, 2006

September 2, 2009

Mental health of staff working in intensive care during COVID-19.

February 24, 2021

A theoretical framework and competency-based approach to improving handoffs.

May 28, 2008

An observational study of laterality errors in a sample of clinical records.

April 9, 2008

Communication in healthcare: a narrative review of the literature and practical recommendations.

July 29, 2015

Adverse events experienced while transferring the critically ill patient from the emergency department to the intensive care unit.

November 8, 2006

Comparing VA and Non-VA quality of care: a systematic review.

March 1, 2017

Computerized surveillance of adverse drug events in hospital patients.

March 27, 2005

Adapting to new technologies in the operating room.

March 27, 2005

Pediatric patient safety in the prehospital/emergency department setting.

July 11, 2007

Effect of noise on auditory processing in the operating room.

May 29, 2013

Factors influencing doctors' ability to calculate drug doses correctly.

February 14, 2007

Using harm-based weights for the AHRQ Patient Safety for Selected Indicators composite (PSI-90): does it affect assessment of hospital performance and financial penalties in Veterans Health Administration hospitals?

February 1, 2017

Understanding the clinical implications of resident involvement in uncommon operations.

May 1, 2019

Application of lean thinking to health care: issues and observations.

September 23, 2009

Understanding the effect of resident duty hour reform: a qualitative study.

August 13, 2014

Cognitive errors in diagnosis: instantiation, classification, and consequences.

March 6, 2005

Enhancing medication use safety: benefits of learning from your peers.

October 21, 2009

Implementation and adaptation of the Re-Engineered Discharge (RED) in five California hospitals: a qualitative research study.

May 17, 2017

Catastrophic drug errors involving tranexamic acid administered during spinal anaesthesia.

June 5, 2019

Challenging authority during a life-threatening crisis: the effect of operating theatre hierarchy.

December 19, 2012

Neonatal near-miss audits: a systematic review and a call to action.

January 10, 2024

Predictors of healthcare professionals' attitudes towards family involvement in safety-relevant behaviours: a cross-sectional factorial survey study.

October 15, 2014

Errors during the preparation of drug infusions: a randomized controlled trial.

August 22, 2012

The introduction of a surgical safety checklist in a tertiary referral obstetric centre.

July 27, 2011

Situational awareness—what it means for clinicians, its recognition and importance in patient safety.

August 24, 2016

Intra-operative monitoring—many alarms with minor impact.

September 18, 2013

Incident reporting system does not detect adverse drug events: a problem for quality improvement.

March 27, 2005

Impact of a standard medication chart on prescribing errors: a before-and-after audit.

December 16, 2009

Residual anaesthesia drugs in intravenous lines—a silent threat?

July 17, 2013

Point prevalence of surgical checklist use in Europe: relationship with hospital mortality.

February 25, 2015

Outcomes of daytime procedures performed by attending surgeons after night work.

September 2, 2015

Resident uncertainty in clinical decision making and impact on patient care: a qualitative study.

April 16, 2008

Reducing surgical mortality in Scotland by use of the WHO Surgical Safety Checklist.

May 8, 2019

Adverse events in healthcare: learning from mistakes.

September 3, 2014

Root cause analysis of ICU adverse events in the Veterans Health Administration.

August 30, 2017

Challenging hierarchy in healthcare teams--ways to flatten gradients to improve teamwork and patient care.

April 19, 2017

Measuring and managing quality of surgery. Statistical vs incidental approaches.

March 6, 2005

Preventable anesthesia mishaps: a study of human factors.

March 27, 2005

Factors predictive of intravenous fluid administration errors in Australian surgical care wards.

June 22, 2005

Blurring the boundaries: scenario-based simulation in a clinical setting.

June 8, 2005

Improving detection of intraoperative medical errors (iMEs) and intraoperative adverse events (iAEs) and their contribution to postoperative outcomes.

March 6, 2019

Partners in our care: patient safety from a patient perspective.

January 12, 2011

Adverse drug events in hospitalized patients: excess length of stay, extra costs, and attributable mortality.

March 27, 2005

Effect of day of the week on short- and long-term mortality after emergency general surgery.

April 5, 2017

Negligent care and malpractice claiming behavior in Utah and Colorado.

March 27, 2005

Medication errors in paediatric outpatients.

September 8, 2010

January 19, 2011

Communication failures in the operating room: an observational classification of recurrent types and effects.

March 6, 2005

New solutions to reduce wrong route medication errors.

December 13, 2017

Disorganized care: the findings of an iterative, in-depth analysis of surgical morbidity and mortality.

November 21, 2012

Impact of reduction in working hours for doctors in training on postgraduate medical education and patients' outcomes: systematic review.

April 6, 2011

Falls in English and Welsh hospitals: a national observational study based on retrospective analysis of 12 months of patient safety incident reports.

January 7, 2009

Medication prescribing errors in a teaching hospital.

March 6, 2005

The enabling, enacting, and elaborating factors of safety culture associated with patient safety: a multilevel analysis.

September 9, 2020

Content analysis of team communication in an obstetric emergency scenario.

September 16, 2009

March 27, 2024

Perspective: malpractice in an academic medical center: a frequently overlooked aspect of professionalism education.

February 9, 2011

From aviation to medicine: applying concepts of aviation safety to risk management in ambulatory care.

March 6, 2005

Promoting patient safety through prospective risk identification: example from peri-operative care.

March 17, 2010

Biopsy site selfies—a quality improvement pilot study to assist with correct surgical site identification.

June 24, 2015

Effect of therapeutic interchange on medication reconciliation during hospitalization and upon discharge in a geriatric population.

January 17, 2018

Improving patient safety by identifying side effects from introducing bar coding in medication administration.

October 19, 2005

Getting teams to talk: development and pilot implementation of a checklist to promote interprofessional communication in the OR.

October 19, 2005

Using AHRQ Patient Safety Indicators to detect postdischarge adverse events in the Veterans Health Administration.

September 18, 2013

Medication safety at the interface: evaluating risks associated with discharge prescriptions from mental health hospitals.

January 20, 2016

Related Resources

Speaking up for patient safety by hospital-based health care professionals: a literature review.

March 5, 2014

A relational leadership perspective on unit-level safety climate.

November 9, 2011

Creating a web-based incident analysis and communication system.

November 2, 2011

Validating the Patient Safety Indicators in the Veterans Health Administration: do they accurately identify true safety events?

November 2, 2011

Patient Safety Dialogue: evaluation of an intervention aimed at achieving an improved patient safety culture.

October 19, 2011

Why patient summaries in electronic health records do not provide the cognitive support necessary for nurses' handoffs on medical and surgical units: insights from interviews and observations.

October 19, 2011

Patients' and healthcare workers' perceptions of a patient safety advisory.

October 19, 2011

Beyond service quality: the mediating role of patient safety perceptions in the patient experience–satisfaction relationship.

October 12, 2011

Wristbands as aids to reduce misidentification: an ethnographically guided task analysis.

September 28, 2011

Incidence of potentially avoidable urgent readmissions and their relation to all-cause urgent readmissions.

September 28, 2011

Nursing and physician attire as possible source of nosocomial infections.

September 21, 2011

Medicines reconciliation using a shared electronic health care record.

September 14, 2011

Physician reporting of clinically significant events through a computerized patient sign-out system.

September 14, 2011

Clinical and safety impact of an inpatient pharmacist-directed anticoagulation service.

August 24, 2011

Does the implementation of an electronic prescribing system create unintended medication errors? A study of the sociotechnical context through the analysis of reported medication incidents.

July 27, 2011

Can an electronic prescribing system detect doctors who are more likely to make a serious prescribing error?

June 8, 2011

Evaluating the medication process in the context of CPOE use: the significance of working around the system.

May 25, 2011

Effect of admission medication reconciliation on adverse drug events from admission medication changes.

May 25, 2011

Shifting indirect patient care duties to after hours in the era of work hours restrictions.

May 11, 2011

Does user-centred design affect the efficiency, usability and safety of CPOE order sets?

May 4, 2011

Insights into the climate of safety towards the prevention of falls among hospital staff.

April 27, 2011

Veterans Affairs initiative to prevent methicillin-resistant Staphylococcus aureus infections.

April 27, 2011

The interrelationship of isolation precautions and adverse events in an acute care facility.

April 20, 2011

How active resisters and organizational constipators affect health care–acquired infection prevention efforts.

April 13, 2011

Using prospective clinical surveillance to identify adverse events in hospital.

March 30, 2011

Bar code medication administration technology: characterization of high-alert medication triggers and clinician workarounds.

March 23, 2011

Hospital doctors' workflow interruptions and activities: an observation study.

March 16, 2011

Development of a core drug list towards improving prescribing education and reducing errors in the UK.

March 2, 2011

A case for safety leadership team training of hospital managers.

March 2, 2011

Medication details documented on hospital discharge: cross-sectional observational study of factors associated with medication non-reconciliation.

March 2, 2011

See More About The Topic

General Hospitals

Quality and Safety Professionals

General Internal Medicine

Hospital Medicine

Culture of Safety

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site