Journal Article

Do crowdsourced hospital ratings coincide with Hospital Compare measures of clinical and nonclinical quality?

Perez V, Freedman S. Health services research. 2018;53:4491-4506.

This study examined the correlation between crowdsourced ratings of hospitals (i.e., through consumer-oriented sites) and publicly reported quality metrics (the Center for Medicare and Medicaid Services Hospital Compare website). Investigators found good correlation between crowdsourced hospital ratings and Hospital Compare patient experience scores, but lower correlation between crowdsourced ratings and measures of hospital quality and safety.