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PSNet: Patient Safety Network
Journal Article
Study

The doctor was rude, the toilets are dirty. Utilizing 'soft signals' in the regulation of patient safety.

Kok J, Wallenburg I, Leistikow I, et al. Safety Sci. 2020;131:104914.

Measuring errors and adverse events in health care remains challenging, but is essential to achieving safe care. Using qualitative research and informal data, the authors discuss the importance of “soft signals” in patient safety risk assessment, which are warning signs that are not typically formally measured but that indicate problems with safe care, such as patient complaints about poor hygiene, observed disruptive staff behavior, and whistleblower complaints.