Journal Article

Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

Bowden A; Mullin S; Tak C; Tyler LS; Nickman NA; Moorman K.

Researchers examined employee perceptions of safety culture before and after implementation of a pharmacy services call center designed to reduce interruptions across nine community pharmacies. They found that pharmacies with the call centers reported a 9.3% overall improvement in patient safety after implementation.