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An effective program to reduce malpractice claims and payments in a large orthopaedic practice.

Doub TW, Hickson GB, Casey VF, et al. An effective program to reduce malpractice claims and payments in a large orthopaedic practice. J Bone Joint Surg Am. 2024;106(14):1286-1292. doi:10.2106/jbjs.23.00973.

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July 31, 2024
Doub TW, Hickson GB, Casey VF, et al. J Bone Joint Surg Am. 2024;106(14):1286-1292.
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Research has shown associations between patient complaints and patient outcomes. This study evaluated the impact of an evidence-based intervention to reduce patient complaints in one orthopedic practice. The Patient Advocacy Reporting System (PARS) includes a peer messenger component for the small proportion of clinicians whose practices are associated with a disproportionate share of patient complaints. Of the 42 physicians and physician assistants who were identified by PARS as at-risk for patient complaints, 90% improved following peer-delivered feedback. In addition, malpractice claims against those clinicians decreased by 87%. 

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Doub TW, Hickson GB, Casey VF, et al. An effective program to reduce malpractice claims and payments in a large orthopaedic practice. J Bone Joint Surg Am. 2024;106(14):1286-1292. doi:10.2106/jbjs.23.00973.