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PSNet: Patient Safety Network
Journal Article
Commentary

The emotional fallout from the culture of blame and shame.

Ferguson CC. JAMA pediatrics. 2017;171:1141.

In this commentary, a physician recounts a mistake that led to an infant patient's death, critical statements made by senior faculty members after the incident, and feeling shame that affected her work and home life. The piece discusses approaches for enabling other clinicians to manage shame associated with poor outcomes through disclosure, introspection, and compassion for the fallibility of care providers.