Engaging healthcare professionals and patient representatives in the development of a quality model for hospitals: a mixed-method study.

Kathleen Bogaert; Melissa De Regge; Frank Vermassen; Kristof Eeckloo

Study

Engaging healthcare professionals and patient representatives in the development of a quality model for hospitals: a mixed-method study.

February 14, 2024

Bogaert K, Regge MD, Vermassen F, et al. Int J Qual Health Care. 2024;36(1):mzad116.

View more articles from the same authors.

External hospital accreditation can result in improve quality and safety, but may also result in inefficiencies or mandate practices in conflict with the hospital’s values. This paper details one hospital’s process of developing an internal quality model in place of external accreditation. A patient advisory council, staff, leadership, and clinicians participated in a multi-phase process which ultimately resulted in eight broad themes including patient-centered and accessible care and proper handling of patient incidents.

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Engaging healthcare professionals and patient representatives in the development of a quality model for hospitals: a mixed-method study.

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