Journal Article
Study

Evaluation of patient and family outpatient complaints as a strategy to prioritize efforts to improve cancer care delivery.

Mack JW, Jacobson J, Frank D, et al. Joint Commission journal on quality and patient safety. 2017;43:498-507.

Previous research has established that patient complaints can shed light on patient safety concerns. This analysis of 266 patient complaints in cancer care found that more than 40% were interpersonal in nature, whereas 11% were related to quality and safety. The authors suggest ongoing, systematic analysis of patient complaints in order to identify suboptimal care.