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PSNet: Patient Safety Network
Journal Article
Review

Feeling unsafe in the healthcare setting: patients' perspectives.

Kenward L, Whiffin C, Spalek B. British journal of nursing (Mark Allen Publishing). 2017;26:143-149.

This review explored the evidence to identify seven themes that contribute to patients feeling unsafe, including loss of control, poor communication, and lack of clinical staff engagement. The authors discuss how these concerns go beyond mistakes being made and relate more broadly to an overall perception of poor quality.