Filling a gap in safety metrics: development of a patient-centred framework to identify and categorise patient-reported breakdowns related to the diagnostic process in ambulatory care.

Sigall K. Bell; Fabienne C. Bourgeois; Catherine M. DesRoches; Joe Dong; Kendall Harcourt; Stephen K Liu; Elizabeth Lowe; Patricia A. McGaffigan; Long H. Ngo; Sandy A Novack; James D. Ralston; Liz Salmi; Suz Schrandt; Sue Sheridan; Lauge Sokol-Hessner; Glenda Thomas; Eric J. Thomas

Study

Filling a gap in safety metrics: development of a patient-centred framework to identify and categorise patient-reported breakdowns related to the diagnostic process in ambulatory care.

October 27, 2021

Bell SK, Bourgeois FC, DesRoches CM, et al. BMJ Qual Saf. 2022;31(7):526-540.

View more articles from the same authors.

Engaging patients and families in their own care can improve outcomes, safety, and satisfaction. This study brought patients, families, clinicians and experts together to identify patient-reported diagnostic process-related breakdowns. The group identified 7 categories, 40 subcategories, 19 contributing factors and 11 patient-reported impacts. Breakdowns were identified in each step of the diagnostic process.

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Diagnostic Errors

Epidemiology of Errors and Adverse Events

Filling a gap in safety metrics: development of a patient-centred framework to identify and categorise patient-reported breakdowns related to the diagnostic process in ambulatory care.

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