Special or Theme Issue

Five Years of Experience Using Front-line Ownership to Improve Healthcare Quality and Safety.

Power C; Gardam M; Gitterman L; Rykert L: Vicencio E; Bailey E; Hughes L; Busija KR; Chaudhuri ER: Popescu IC: Thompson LJ; Clement L; Robson B; Plsek P; Davies M: Bailey S; Bevan H; Gardam M; Gitterman L; Rykert L; Bailey E.

Patient safety leaders have noted the need to recognize the complexity of health care systems in order to implement and sustain improvements. Articles in this special issue explore how frontline ownership is central to making progress. The issue highlights the importance of a culture of safety—supported by leadership who manage the interface between standardization and customization—to enable staff engagement and solution development.