Journal Article
Study

Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff.

Zadeh SE, Haussmann R, Barton CD. Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management. 2019;38:32-42.

Disruptive and unprofessional behavior creates an unhealthy institutional culture and leads to patient harm. In this study, hospital risk managers developed a set of consensus recommendations for how to manage unprofessional behavior, which included accountability, a zero-tolerance policy, and a culture of respect. In a past WebM&M commentary, two hospital leaders discussed their approach to an unprofessional action that placed a patient's well-being in jeopardy.