Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff.

Disruptive and unprofessional behavior creates an unhealthy institutional culture and leads to patient harm. In this study, hospital risk managers developed a set of consensus recommendations for how to manage unprofessional behavior, which included accountability, a zero-tolerance policy, and a culture of respect. In a past WebM&M commentary, two hospital leaders discussed their approach to an unprofessional action that placed a patient's well-being in jeopardy.