Health care workers' experiences of workplace incidents that posed a risk of patient and worker injury: a critical incident technique analysis.

Based on semi-structured interviews with healthcare workers in Sweden, the authors explored how individuals, team members and managers respond to critical incidents. Critical incidents are emotionally distressing for healthcare workers but teamwork and trust among teams can facilitate safe practices and help individuals overcome emotional distress. Respondents also highlighted the importance of organizational support for managing risks, individual closure, and providing support after an incident.