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PSNet: Patient Safety Network

How Doctors Think.

Groopman J. Boston, MA: Houghton Mifflin; 2007. ISBN: 0618610030.

In this book, the author presents several stories that illustrate the forces that shape physician decision-making and may lead to diagnostic mistakes. Borrowing from the field of cognitive psychology, a number of errors stemming from clinicians’ use of heuristics, or “rule of thumb” shortcuts, are highlighted. This book introduced these concepts on a popular level to many clinicians and the public. The book also discusses the role patients can play to minimize these mistakes. A prior AHRQ WebM&M perspective discussed diagnostic errors and provided advice for reducing cognitive slips.