A human factors framework and study of the effect of nursing workload on patient safety and employee quality of working life.
Holden RJ, Scanlon MC, Patel NR, et al. A human factors framework and study of the effect of nursing workload on patient safety and employee quality of working life. BMJ Qual Saf. 2011;20(1). doi:10.1136/bmjqs.2008.028381.
This study applied a human factors model to nursing workload and found interesting relationships between workload types and outcomes. For instance, medication errors may be predicted by task-level workload, whereas dissatisfaction may be by unit-level workload.