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PSNet: Patient Safety Network
Journal Article

A human factors framework and study of the effect of nursing workload on patient safety and employee quality of working life.

Holden RJ, Scanlon MC, Patel NR, et al. BMJ Quality & Safety. 2011;20.

This study applied a human factors model to nursing workload and found interesting relationships between workload types and outcomes. For instance, medication errors may be predicted by task-level workload, whereas dissatisfaction may be by unit-level workload.