Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice.

Emily O’Dowd; Sinéad Lydon; Kathryn Ann Lambe; Chris Rudland; Aoife Hilton; Paul O’Connor

Study

Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice.

November 3, 2021

O’Dowd E, Lydon S, Lambe KA, et al. Fam Pract. 2022;39(4):579-585.

View more articles from the same authors.

Patient complaints can identify opportunities for patient safety improvement. This study explored whether an existing tool for measuring the severity of patient complaints – the Healthcare Complaints Analysis Tool – can effectively analyze complaints specific to general practice. Key issues identified by the study involved relationships (e.g., communication, patient rights) as well as clinical and management issues.

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