Impact of the Care Quality Commission on Provider Performance: Room for Improvement?

Smithson R; Richardson E; Roberts J; Walshe K; Wenzel L; Robertson R; Boyd A; Allen T; Proudlove N.

Regulation and accreditation programs are controversial approaches to improve safety. This report provides a framework developed to analyze the quality improvement inspection process in the United Kingdom. Investigators applied eight factors to examine how regulation can result in care delivery changes. They found that the regulation process can help engage staff in identifying areas of concern and uncover issues like poor performance.