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PSNet: Patient Safety Network
Journal Article
Study

Implementation and evaluation of a prototype consumer reporting system for patient safety events.

Weingart SN, Weissman JS, Zimmer KP, et al. International journal for quality in health care : journal of the International Society for Quality in Health Care. 2017;29:521-526.

Patient engagement is increasingly recognized as a priority for patient safety efforts. This study team developed and tested a reporting system for patients and families to bring safety concerns to the attention of health care systems. Only 37 errors were reported during the study period of 17 months; most reports did not involve patient harm. As with prior studies of patient safety reporting, not all reports were related to a safety concern. The most common category of mistakes reported was problems with diagnosis or advice from a provider. These results demonstrate the feasibility of implementing an incident reporting system for patients and families, and they underscore the need to focus on diagnostic safety in outpatient settings. A past PSNet interview featured Dave deBronkart, a leading advocate for engaging patients in their care.