To improve health care, focus on fixing systems — not people.
Mate KS, Clark J, Salvon-Harman J. To improve health care, focus on fixing systems — not people. Harvard Business Review. July 12, 2024;
While a focus on the systems approach is a long-standing element of patient safety improvement, organizations are still challenged to fully adopt this concept. This commentary describes elements of a care operating system designed to support patient safety and worker well-being through the design of processes that generate excellence, transparency, and reliability.