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Improving care by using patient feedback.

National Institute for Health Research. Southampton, UK: NIHR Dissemination Centre; December 2019.

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February 12, 2020

National Institute for Health Research. Southampton, UK: NIHR Dissemination Centre; December 2019.

Patient feedback is a problematic source of patient safety improvement information. This report shares results from nine patient feedback studies in the United Kingdom. Gaps found in the mechanisms reviewed include lack of effective application of data collected and sharing the feedback with frontline staff to improve their practice.

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National Institute for Health Research. Southampton, UK: NIHR Dissemination Centre; December 2019.

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