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PSNet: Patient Safety Network
Journal Article

Improving communication and resolution following adverse events using a patient-created simulation exercise.

Gallagher TH, Etchegaray JM, Bergstedt B, et al. Health services research. 2016;51 Suppl 3:2537-2549.

Communication-and-resolution programs emphasize early disclosure of adverse events to patients and families, but implementing this patient-centered approach can be challenging. Researchers found that simulation was useful in helping stakeholders understand what patients and families experience after an adverse event and suggest that such understanding might lead to improved response.