Interactions between the context of a health-care organisation and failure: the situational impact of failure on organisational learning.
Horck S. Interactions between the context of a health-care organisation and failure: the situational impact of failure on organisational learning. Leadership Health Serv. 2024;37(4):595-610. doi:10.1108/lhs-04-2024-0036.
Organizations are encouraged to learn from their failures but are not always able to do so. This review includes 49 studies that describe post-failure learning or non-learning behavior within healthcare organizations on four levels: individual, group, organizational, and global. Several factors susceptible to the impact of learning from failure (e.g., workload, communication) can be targeted in the design and development of new processes.